the work in the laboratory is intense and complicated, we know that the efficient operation of the instrument is especially important to your work. Therefore, from the beginning of your order, we will arrange a dedicated engineer for you to provide services such as installation and commissioning of the instrument, standardized training, etc.; at the same time, the engineer will provide you with regular preventive maintenance services to ensure that your instrument runs smoothly. Whether you use it regularly or in custom, Chromai worry-free service will provide you with peace of mind.

  • specification is the basis for ensuring the good use of the instrument, exerting performance and prolonging the life of the instrument, and provides you with professional and standardized installation and commissioning services.

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    Installation and commissioning

  • provides you with a professional and effective standardized training system to help you improve your expertise and skills in instrument use, analytical applications, and laboratory management. Enables you to get precise and detailed explanation, and gives you more flexibility to use.

    Through standardized training, we can help you increase professional skills and improve production efficiency. Obtain professional instructions and explanations on instrument operation, maintenance, troubleshooting, etc.; Ensure that you can master the detailed features, processing functions and control capabilities of instruments and software more quickly; Optimize the performance of the instruments you use, reduce the cost of use, and quickly achieve business goals.

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    Standardized training

  • Maintenance

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    has been committed to providing you with sophisticated and reliable equipment and professional services, and reducing the troubles caused by occasional instrument failures to the customer's laboratory operation. A team of professional and high-quality engineers will provide you with timely and efficient on-site repair and maintenance services.

    We offer your laboratory a comprehensive range of maintenance to meet specific needs and budgets. For instruments or software, we can also provide you with on-demand repair during an accident, repair parts and spare parts for internal use, and preventive maintenance programs to help improve the efficiency of your lab's analysis.

  • provide you with a full range of consumables, analytical application support and after-sales service for instruments and equipment. In order to improve the use conditions of your laboratory, we provide you with supporting services for laboratory auxiliary equipment based on the analysis of application data in the industry and the recommendations of senior technicians.

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    Auxiliary supporting

  • can provide you with 3Q certification of the whole machine or module, and issue a traceable certification report in line with national standards.

    3Q certification including IQ, PQ, OQ

    IQ refers to various system inspections of the equipment and documentation of technical data after the equipment is installed.

    OQ refers to the various operation tests and documented work carried out by the equipment or system to meet the set requirements.

    PQ refers to the trial production test and documented work to prove that the equipment or system achieves the design performance.

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    3Q Certification

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